Customer Service


Delivering customer satisfaction starts with our centralized customer service group. With an ongoing focus on bringing value to customers, customer service offers inventory management, electronic contract review, online order entry and rail tracking, and many other easy-to-use features to make the ordering process as simple as possible.

Led by Customer Service Manager Martha Yates, the customer service group has over 114 years of combined experience and is trained to meet all of your needs. A live customer service representative located at Thiele’s headquarters in Sandersville, Ga., answers all calls through our toll free customer service hotline (1-877-544-3322).

 

Customer Service Group
(l-r)Grace Prince, Sandra Franklin, Martha Yates, Donna Scott, and Jennifer Smith

 

In addition to personal service for every call and every customer - no matter how large or small - customer service representatives can also assist you with:

· Online Order Entry: Place all of your orders directly online via our password protected site.Contact customer service today to set up this service.

· Railcar Information: Thiele offers password protected information on railcar tracking, as well as a system to report railcars in need of repair.  Contact customer service today to set up this service.  

· Electronic Documents: All order acknowledgements, bills of lading, invoices, COAs and shipment notifications are available via email.  Contact customer service today to learn more about this service.

For more information, call the Customer Service Hotline at 1-877-544-3322 or email us.